Privacy Policy

Effective Date: 1-11-2025
Brand Name: VOUX
Website: www.voux.in

1. Introduction

Welcome to VOUX, a brand operated by Kool Dude Clothing.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

2. Information We Collect

We collect personal and non-personal information from you to provide and improve our services.

A. Personal Information

This includes information you voluntarily provide:

Full Name
Email Address
Mobile Number
Shipping & Billing Address
Payment Information (processed securely via third-party gateways)

B. Non-Personal Information

Automatically collected data such as:

IP Address
Browser Type & Version
Device Information
Website Usage Statistics (via cookies or analytics tools)

We may also collect information through cookies, pixels or tags to enhance user experience and analyze traffic.

3. How We Use Your Information

Your information is used to:

Process, verify and fulfill your orders.
Communicate regarding purchases, shipping and support.
Improve website experience, design and product offerings.
Send order updates, offers or promotional content (only with your consent).
Comply with legal obligations and fraud prevention protocols.

VOUX will never sell, rent or lease your personal data to third parties.

4. Payment & Security

All payments are processed through secure, PCI-DSS–compliant gateways (such as Razorpay, Cashfree or Paytm).
VOUX does not store or have access to your payment card, UPI or bank details.
Sensitive data is transmitted using SSL encryption and stored securely.

Any unauthorized access or breach of data at the payment gateway’s end will be handled by the gateway provider as per their terms.

5. Cookies & Tracking

We use cookies and similar technologies to:

Keep you signed in
Remember cart and preferences
Analyze site performance and traffic

You can disable cookies from your browser settings, but certain site functions may not work properly as a result.

6. Third-Party Services

We may use third-party tools and integrations for:

Payments (Razorpay, Paytm etc.)
Analytics (Google Analytics, Facebook Pixel)
Shipping & logistics partners

These third parties operate under their own privacy policies and VOUX is not responsible for their practices.

7. Data Retention

We retain your personal data only as long as necessary to:

Complete your transactions
Comply with legal and tax obligations
Improve service quality

You may request deletion of your data by contacting us at support@voux.in , and we will comply as per applicable laws.

8. Disclosure of Information

We may disclose personal information only:

To law enforcement agencies upon legal request.
To trusted third-party partners under confidentiality agreements.
To protect our rights, prevent fraud or enforce Terms & Conditions.

We will never share your information for marketing without your explicit consent.

9. Your Rights (as a User)

You have the right to:

Access your personal data held by us.
Request correction, deletion or restriction of use.
Withdraw marketing consent anytime.
Request a copy of your stored information.

All such requests can be made via support@voux.in .

10. Data Protection & Liability

We use industry-standard administrative, technical and physical safeguards to protect your data.
However, no online system is 100% secure. By using our services, you acknowledge that VOUX shall not be held liable for unauthorized access, hacking, or data loss due to circumstances beyond our control.

11. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect information from minors. If we become aware of such collection, the data will be deleted immediately.

12. Updates to Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date.
You are encouraged to review this policy periodically.

13. Contact Information

For any privacy-related queries or complaints, contact:
📧 support@voux.in
📍 B1 First Floor, Rajdayal Market, Kuchaman City, Rajasthan
📞 +91 96808 89808